Cambridge Office: 01223 792550
Bury St Edmunds Office: 01284 413340

Privacy Policy

This website is owned and operated by Gibbs Denley Insurance Services Ltd, part of the One Broker Group. Gibbs Denley Insurance Services Ltd is Authorised and Regulated by the Financial Conduct Authority.

What data ("personal information") do we collect?

Information that you provide to us for the purpose of responding to your enquires or requests for quotations.

IP addresses and cookies

This website uses Google Analytics to analyse the use of the website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: If you do not want us to use cookies in your browser, you may configure your browser to prevent this. However, if you do so, you may not be able to use certain features on our website.

Use of your personal information

Our main aim in gathering your personal information is to provide you with a customised service. Personal information submitted to us via this website will be used for the purposes specified in this privacy policy.

We may use your personal information:

1. For the purposes of insurance administration by us in response to your requests for quotations and further information.

2. To provide third party insurers, their associated companies and agents with pertinent information for insurance administration by the insurer.

3. To send you marketing communications about our products.

4. To deal with enquiries or complaints made by you relating to our website service.

The information we collect about you is used solely for the purposes outlined above. We will only use it for additional purposes if we have received your prior consent to do so.

Sharing of personal information

The information you provide us with may be shared with employees throughout One Broker Group and will be processed in accordance with this privacy policy, the Data Protection Act 1998 and other applicable UK legislation.

We may also share the information you provide with third party insurers, their associated companies and agents for the purpose of insurance administration, and selected companies that provide technical assistance and support to perform functions that support our marketing activities.

We do not currently envisage our wishing to transfer personal information about you outside of the European Economic Area, but may wish to do so in future. The data protection and other laws of those countries may not be as comprehensive as those in the UK and the European Economic Area, but we will take steps to ensure that your privacy rights are respected and that your data is treated securely and in accordance with this privacy policy.


We may disclose your information to third parties in the event:

a. a third party acquires One Broker Ltd and any of its subsidiaries or substantially all of its assets (whether by merger, acquisition, reorganisation or otherwise), in which case personal data held by it about its customers will be one of the transferred assets.

b. we are under a duty to disclose or share your personal data in order to comply with UK law.

c. of any legal proceedings or to establish, exercise or defend our legal rights (including exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).

Security of your personal data

The Internet is not a 100% secure medium of communication and we cannot guarantee the security of any information transmitted via the Internet. However, once received we will take reasonable technical and organisational precautions to prevent the loss, misuse, alteration of, or unauthorised access to your personal data.

Your rights

You are entitled to see the personal information we hold about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us by using the methods listed below. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the personal information we hold about you.

You may instruct us not to process your personal information for marketing purposes at anytime using the contact details below. When submitting your personal information via this website you are given the option to opt-out of the use of your personal information for marketing purposes.

Privacy policy amendments

From time to time, it may be necessary for us to change this privacy policy, so we suggest that you check here periodically.

If, at some time in the future, we wish to use your personal data in ways other than those set out in this privacy notice, then we will notify you about this and seek your permission to do so.

Third Party websites

This website may contain links to other websites. We are not responsible for the privacy policies of such other websites and we advise you to read the privacy policies of each website you visit which collects personal data.

Contacting us

If you have any questions about this privacy policy and/or our collection or use of personal information, then please contact us.